00:57 17 Feb 18
We had Custom Floor install hardwood floors throughout two floors of our home and were very pleased with the result. The crew completed the whole job in a single day, which included a full staircase. Their attention to detail was impressive.We made several trips to the showroom in Chantilly and felt like we had our questions answered and were treated well. We felt like we ended up getting a good price on the floors and the install. It was a pleasure to work with Peter in particular. He came by and did the measurements and gave us the quote.The floors have been in now for almost a year and we are still pleased. They've held up with the change of the seasons. We would definitely recommend Custom Floor to anyone in the market.
21:15 25 Jan 18
Great experience with Custom Floors of Chantilly. Great selection and awesome customer service.As far as we are concerned there is no other place I will go for floors or carpeting. We purchased hardwood from Peter at Custom Floor after shopping around at Home Depot, Lowes, Costco, and a few lumber places. When we arrived, we were immediately greeted by a friendly, knowledgeable person (Peter). He noted what we were looking for and showed us several options, taking the time to explain the differences between each one. We were pleasantly surprised to see that the pricing was incredibly comparable to the pricing found at the other places.Once we selected the wood (after multiple visits) we wanted, Peter worked with us and our schedules. When we told Peter we had a tight deadline for installation, he was quick to jump on the phone and check inventory. He was also very aware that this was a big purchase for us and wanted to ensure we made the right choice. He gave us a few sample pieces and told us how to place so we get a better idea of how it will look once installed. Everything went perfectly well on installation days. The installers came early and waited till the scheduled time and knocked exactly at the appointment time and were super friendly and did a fantastic job, just as they assured us they would. Removing the old carpet is a messy job but they cleaned up after themselves and worked quickly. If I EVER need a new floor Custom Floor is the only place I will be calling.
14:54 22 Dec 17
Ryan and the team were excellent. I can't say enough good things. Ryan gave an honest opinion on my project, where I could save, and was able to answer all of my questions on Luxury Vinyl and variations. Once I was ready to move forward, they were able to work quickly and finished the job in 3 days for my entire house. I didn't have to move anything around and the installers were courteous and professional. I couldn't be more satisfied with my decision to work with them and when I move into a larger space, I will certainly call them for my next project!
13:30 17 Feb 18
I had new carpet put in my house. Custom Floor was the friendliest and they have the best prices. They are a big store and they sell lots of hardwood and carpet and I think that's why they're able to pass on the savings to the customers, but they don't charge big store (Home Depot, Lowes) prices. Never ever get carpet or hardwood from Home Depot or Lowes. I worked with Ryan and Ben. But everyone there is good.
04:11 09 Mar 18
I wish I could give them 10 stars!Custom floor installed hardwood floor for my basement, stairs and bedrooms last September. They did an excellent work from the beginning to the end. When Peter came to the house for measurement, he showed me the measurement of every room and was 100% transparent during the whole procedure. I stopped by the shop to select color and materials on that weekend, and Peter gave me the estimate on total cost. I went back to sign the contract two days later, but at the moment I received his quote, I know this is the one I would hire and I couldn't get any better deals.The rest of the process went very smoothly. They came in to drop off the material on Saturday morning and started the installation 2 days later. Everyday they cleaned trash, locked windows and doors. I'm very satisfied with their service.If you need someone to install your floor, Custom floor is definitely the shop you can trust.
02:50 28 Dec 17
As repeat customers in Burke, we hired Custom Floor to replace the master bathroom floor, install flooring in the hall guest bath and replace carpeting in three bedrooms, including closets. After the initial installation we had a few issues. Peter was committed to ensuring our concerns were addressed and that we were satisfied with the projects. In the master bath, the first crew did not properly remove the grout and debris from the pre-existing stone tiles before installing the new luxury vinyl tiles. A second team had to come out to resolve the issue and reinstall the new luxury vinyl tile. Following the carpet installation we discovered an issue with the tack strips at the room transitions (from carpet to hardwood) and with a couple of areas where the carpet was not stretched sufficiently. The tacks were protruding through the carpet and presented a safety hazard. Peter recommended a couple of solutions and arranged to come out to install transition molding and to remove the tack strips (at the room transitions). The carpet installers also returned to properly stretch the carpet where required. With the issues resolved we are happy with the end results.
Based on 11 Reviews
Exceptional! A+++. We needed installation of new hardwood flooring for our kitchen, dining room, and living room. These guys were amazing. The entire...
I wish I could give them 10 stars!Custom floor just installed hardwood floor for my basement, stairs and bedrooms. They did an excellent work from the...
I just had my carpets installed! Everything went smoothly, the types of carpet I chose was perfect, saw the finished product, I almost cried. Hah!Price...