We had a great experience with Custom Floor & Design. They removed the carpet in our home and installed new flooring, and the entire process was smooth and efficient. The installation team worked quickly while still paying close attention to detail, and the quality of the finished floors is excellent. Their sales representative Han was also very professional, attentive, and responsive throughout the process. Communication was always timely, and they made sure everything was clearly explained and properly coordinated. The new floors look beautiful, and we’re very happy with the result. We would definitely recommend Custom Floor & Design to anyone looking for reliable, efficient, and high-quality flooring services!

Albert and his team knocked it out of the park. The carpet replacement is beautiful, and then he redid our staircase hardwood from the 1800s. Recommend!!!

From the initial consultation to the final walkthrough, this team was outstanding. Han, our sales rep/engineer, was exceptionally patient and informative, ensuring we felt confident at every stage. The attention to detail is truly second to none, and the final result is stunning—top-quality workmanship throughout. We highly recommend them and would not hesitate to hire them again.

I had an excellent experience working with Albert. I’m naturally very indecisive when it comes to home projects, and I had a lot of questions and concerns throughout the process. I was especially worried about choosing a floor that would be durable enough for our family’s lifestyle (especially with a rambunctious toddler) while also fitting the overall style and feel of our home. Albert was incredibly patient, knowledgeable, and helpful every step of the way. He took the time to understand what was important to us, answered all of my questions, and provided thoughtful recommendations based on our needs rather than simply trying to make a sale. His expertise gave me confidence in our decision, and he was able to reassure me about both the quality and durability of the flooring options we were considering. What impressed me most was his honesty, professionalism, and attention to detail. He made what could have been an overwhelming process feel easy and stress-free. Thanks to his guidance, we ended up with flooring that not only looks beautiful but also fits perfectly with the aesthetic of our home and the needs of our family. I highly recommend him to anyone looking for flooring expertise and exceptional customer service. He is a true asset to the company, and his dedication to helping customers find the right solution does not go unnoticed.

Had Custom Floor & Design install LVP throughout my house and honestly couldn't be more satisfied. I worked with Albert Kim and he actually listened to what I was looking for and my price range, instead of just pushing whatever was most expensive. He knew his stuff and helped me narrow down the options without making it overwhelming. He booked a time to come by my place for measurements and did that quickly and efficiently without taking too much time. The installers showed up on time, worked clean, and the end result looked amazing. They also made sure they thoroughly cleaned up the area after they finished. No gaps or any issues, just solid work. The price was better than two other quotes I got for the same job and Albert followed up and made sure I was happy with the completed job. Definitely recommending them to anyone in the area who needs new floors.

Had a great experience with Custom Floor & Design. Albert was helpful, knowledgeable, and easy to work with. He answered our questions and helped us find the right flooring for our home. Overall, a smooth process and great customer service.

Albert was very helpful and provided the best results. My home looks brand new because of his expert advice and guidance. We were in a rush to complete our floors before an important family gathering and we are more than satisfied with the results. Thank you custom floor and Albert!

Albert and his team really treated us well and installed beautiful floors in our new home. They offered a good price and were on time to complete the work as scheduled. I would highly recommend them

Update: I'd give another 5 stars if I could to Edward for the courtesy visit and fixing a couple of small issues from my previous contractor work. A random Google search led us to the best flooring company. Thank you Han, Edward, and crew — our basement LVP with hardwood stairs install was done in one day with impeccable quality of work. Custom Floor will be our go-to for all flooring needs.

Replacing the flooring in my upstairs hallway was easier and faster than I expected. From start to finish, the team at Custom Floor & Design was professional, communicated clearly, and kept the project running smoothly. They provided excellent recommendations, installed beautiful new flooring with outstanding workmanship and attention to detail, and thoroughly cleaned up before they left. The finished result exceeded my expectations. I only wish I had called them years ago instead of putting off the project. I highly recommend them.