Ryan and the team were excellent. I can’t say enough good things. Ryan gave an honest opinion on my project, where I could save, and was able to answer all of my questions on Luxury Vinyl and variations. Once I was ready to move forward, they were able to work quickly and finished the job in 3 days for my entire house. I didn’t have to move anything around and the installers were courteous and professional. I couldn’t be more satisfied with my decision to work with them and when I move into a larger space, I will certainly call them for my next project!

As repeat customers in Burke, we hired Custom Floor to replace the master bathroom floor, install flooring in the hall guest bath and replace carpeting in three bedrooms, including closets. After the initial installation we had a few issues. Peter was committed to ensuring our concerns were addressed and that we were satisfied with the projects. In the master bath, the first crew did not properly remove the grout and debris from the pre-existing stone tiles before installing the new luxury vinyl tiles. A second team had to come out to resolve the issue and reinstall the new luxury vinyl tile. Following the carpet installation we discovered an issue with the tack strips at the room transitions (from carpet to hardwood) and with a couple of areas where the carpet was not stretched sufficiently. The tacks were protruding through the carpet and presented a safety hazard. Peter recommended a couple of solutions and arranged to come out to install transition molding and to remove the tack strips (at the room transitions). The carpet installers also returned to properly stretch the carpet where required. With the issues resolved we are happy with the end results.

Excellent customer service! Benny was exceptional in surveying our space, listening to our wants and recommending the perfect product that fit our needs. The showroom was very well appointed with products. We choose a more traditional looking premium laminate floating floor for the waterproof attributes and durability with kids and pets. Cesar and crew worked incredibly hard to install our floor (~700sqft) in a single day. There were a few touch up things we asked the team to address after and the folks were quick, responsive, and did a wonderful job following up. The floor looks and feels great and we could not be happier. We found our flooring company. Won’t be going to anyone else.

Excellent overall experience! Request Ryan Lee… Everything was on time and done professionally! You must consider working with this company if you are in the market for new flooring!

Custom Flooring was recommend to us by our real estate agent. I can’t say enough great things about them. We were on a tight schedule getting the floors done before we moved in. They got everything ordered and it only took 1 day for them to do the whole house.
They were on time, worked hard and cleaned up when done. The floors look great. I was so impressed with the knowledge and information they gave us. It helped us to choose the best floor for our life style (pets and kids). I would recommend them and wouldn’t use anyone other then them in the future.

Excellent job. They were prompt and delivered as promised. We worked with Shawn Bayat who was professional from the beginning to the end. Highly recommend them.

The good customer service what I look for and thats what these guys have. Ryan was thorough in his estimates and presented us the great price which meets our budget. Overall great experience.