Jeff Scot
Jeff Scot
00:58 23 Jun 20
We had the floors on all 3 levels replaced on a rental property. David Moon over at Custom Floors was able to beat out the other quotes and delivered on the job which needed a quick turn around.
Kevin Wenzel
Kevin Wenzel
14:03 24 May 20
We replaced the entire mid level and upper level flooring. Not one bit of carpeting left -- not even the stairs! Ryan was patient and very professional, and Caesar and the installation crew are the absolute best. If you are going to replace your flooring, these are the people you want on your team!
Paul Stahl
Paul Stahl
19:13 21 May 20
Short and sweet review awesome bid and Crew Caesar working all by himself at lighting speed with expertise that shows. Yes it was a small job trust me this place rocks! I would highly recommend to anybody looking for flooring hands down. Thanks again I will send you future referrals and definitely use your services if needed in the future very impressed. Thank you Paul Stahl
Wendie Zerbe
Wendie Zerbe
21:53 13 Apr 20
We worked with Peter to sand and refinish main level, carpet the stairs and a bedroom, and install high end Vinyl flooring in basement. Peter was extremely helpful in education and final choice of product. Scheduling was seamless, installation smooth, installers conscientious, and final touches thorough. Take confidence with Custom Floors!! I love my newFloors!
Stephanie Strehl
Stephanie Strehl
17:13 24 Mar 20
THEY FIX THEIR MISTAKES!!!!I had my entire first floor redone with a Vinyl Plank. I selected this company based on the reviews. I needed carpet removed and vinyl plank put on top of old tile in my kitchen and bathroom.During the install, my water was shut off for the fridge and toilet to be moved. All was great.... until they had to turn the water back on. THEY BROKE MY MAIN SHUT OFF VALVE 😱We couldn’t turn the water on! We called an emergency plumber who had to cut out the shut off valve and replace it. $645 later, my water was back on. I called Ryan and explained what happened. He cut me a check and personally delivered the check to reimburse me for the damages. I love my new floors. Aside from the broken plumbing which they fixed, everything else was great!
Liana Lekprichakul
Liana Lekprichakul
20:22 18 Feb 20
Custom Floor installed hardwood floor in my living room and dinning room in 2003, it was done perfectly and look beautiful. And now 18 years later, Custom floor completed my master bed room with the same type and color I have 18 years ago. The best part is the same technician that installed my project 18 years ago completed my Master bed room floor this week. He is an expert and very skilled in installing the hardwood floor. After completed the technician vacuum and clean the floor from the front door up through my master bed room, very good service. Benny is one of the manager that help me walk through the process. The price very competitive and the best part is very skillful installer technician. I do recommend Custom Floor 100%, you will not be disappointed.
Ann W
Ann W
23:28 30 Jan 20
I met Ryan from Custom Floor at the Dulles Home Expo in late 2019 and was impressed with his professionalism and selection. After going to the store and looking at their HUGE selection of products in gorgeous colors we went ahead and ordered flooring for our basement. We are thrilled! It looks wonderful and I would use Custom Floor again in a heartbeat. I really liked that their installation crew is an "in house" arrangement and not random contractors. The installation crew was also great and did a seamless installation and spotless pickup! Thank you! 🙂
kim lieberman
kim lieberman
15:45 29 Jan 20
We are very happy with our whole house flooring installed this month. Very positive experience from Ryan in sales to Caesar’s flooring crew to the carpet crew. The installers were neat and respectful with our furniture. Nice guys and very efficient. This company definitely strives for customer satisfaction. I feel confident they will come back if any issues arise. I found their price competitive and would definitely hire them again. Will recommend to friends.
Carolyn Ubelhart
Carolyn Ubelhart
17:43 20 Jan 20
We recently remodeled our basement, and Custom Floor replaced our 20-year-old carpet with a beautiful new luxury vinyl wood plank. We could not be more pleased with how it turned out! Ryan was very helpful with the selection and scheduling process, and the crew that installed the flooring were absolutely fantastic. Professional and courteous, and fast! We were amazed how quickly they completed the job! Ww will definitely use Custom Floor for all of our future flooring needs.
Lisa Fox
Lisa Fox
19:54 13 Jan 20
On Jan.7, 2019 we had Custom Floor install new carpeting in our family room and put down hardwood in an office. They did an excellent job. Both carpet and hardwood crews arrived promptly, worked quickly and expertly, and cleaned up the work areas before departing. They were very polite and professional. Mr. Benny Chung, the agent in charge of the projects, was a pleasure to deal with. Mr. Chung had been in charge of a much larger flooring project for us 8 years earlier. Pleased with that work, we called him again when we needed more flooring work.On both occasions, we solicited quotes from two other flooring companies and found that Custom Floor was competitive.
Rumana Ali
Rumana Ali
01:09 19 Dec 19
We had a whole house, three floor wood flooring installment project and I had the pleasure of working with Ryan and his A team. I can’t say enough in regards to the amazing customer support. This was a big project to undertake and Ryan gave me a sense of comfort and made me feel like I was his only client throughout the process. Very knowledgeable about the products, responsive, and attentive/accommodating to my needs from day one through the end of our 2 week project. The team was very professional and I have been raving about them to all my family and friends. If I had the opportunity to work with Ryan and his staff again, hands down I’d go with this company. The contract was very transparent in terms of pricing, labor, supplies, etc. Ryan even gifted me the manufacturers recommended cleaner which was very thoughtful and unexpected. If you have a project, big or small-this company is for you! Wonderful experience from beginning to end. Thank you to the whole team for making my house my dream home. Couldn’t be happier. Highly recommended!
Yahui Lin
Yahui Lin
17:01 07 Dec 19
We have recently replaced the carpet on the 3rd floor in our new home with vinyl plank wood floor from Custom Floor in Chantilly VA, and from coming to our house to do free measure, then selecting the materials we like, to the completion of the installation of the floor, we received professional help from Mr. Ryan Lee and his crew, they helped us stay within our budget and got us the best deal we could get, also the great looking floor was done within 6 hours, and thus we really look forward to moving in by the end of the year! We definitely recommend Chantilly Custom Floor! They have a really big and nice show room that customers can go and find materials they like! Ask for Mr. Ryan Lee there and you won’t be disappointed!
Jaime Sheppard
Jaime Sheppard
19:04 07 Nov 19
We have used Custom Floors twice now. Both times we have had wonderful experiences. Our most recent time, we refloored our entire main level when we renovated our kitchen. Ryan was extremely knowledgeable and very accommodating to our schedule. The product lines that they carry are of high quality. The guys that installed the floors were very professional, clean, and finished quickly. Everyone who has seen our new floors have been impressed. I would highly recommend this company.
Kathleen VanOrden
Kathleen VanOrden
23:30 18 Oct 19
Ryan is extremely knowledgeable and dedicated. He was so helpful and patient as I was choosing flooring for my new home. The installation was done well and on time. My new carpeting is living up to my expectations. I would absolutely use Custom Floor again.
Andrew Kim
Andrew Kim
22:18 02 Oct 19
So about 3 years ago we got our flooring extended by Custom Floor because the builder was trying to charge us an arm and a leg to cover our entire main floor with hardwood flooring. David helped us get the perfect matching flooring, did all the measurements and was there to help facilitate the installation of the flooring all for a perfectly reasonable price. David and his colleagues did such a good job we are going back to Custom Floor to help us with our new home that we are purchasing this year. He is always there to answer any questions we might have and is always doing whatever it takes to keep us happy. 100% would recommend this flooring contractor.
Ian White
Ian White
17:43 06 Sep 19
Wife and I went in interested in removing our carpeting to get our basement and stairs redone with hardwood. Ryan was amazing from the start. He provided us with all of the options and never made us feel like he was trying to sell us on a product but rather letting us make our own decisions. He had a team at our house to complete the work within weeks. His team did an amazing job. Even when we asked for something slightly different on the day of installation Ryan and his team said they would have no problem fulfilling our needs. We would recommend Custom Flooring and Ryan to anyone.
Christina Jenkins
Christina Jenkins
14:03 22 Aug 19
We chose to work with Custom Floors because of their extensive knowledge of the flooring industry, their selection of high quality products that reflected a balance of current trends with classic design elements, their competitive prices not just on the flooring but on the installation, and the thoroughness of their customer service. Ryan came to our home multiple times during the process, from measurements to checking in on the installation process. The installers left no noticeable mark on the walls or ceiling below (from hammering). Since Ryan is an expert at ordering the perfect amount of flooring needed for the job, we aren’t left with several boxes of unopened extra flooring—just the remains of an opened box. We requested for several boards to be replaced due to manufacture damage (red marks on flooring), and Ryan scheduled a repair person to come out within days. The repairman not only replaced the boards that were damaged by the manufacturer but the two boards damaged by our 7 year old hours after install (coffee table with missing leg pad previously unnoticed due to carpeted floors). There was no additional cost for the repairs. For our main level flooring, we chose a maple hardwood floor. For our laundry room (in main level) and basement, we chose laminate vinyl planks. We are extremely pleased with our flooring and our experience with Custom Floors.
Siobhan Gregg
Siobhan Gregg
13:46 22 Aug 19
We had a wonderful experience with Benny at Custom Floor in Chantilly. We were first time home buyers and we had never done any sort of renovation before. He showed us tons of options in the showroom and let us take some samples home to consider further. The prices were great (significantly lower than other businesses we got quotes from) and his communication throughout the process was superb. We are so happy with the way the floors turned out, I would highly recommend using them for your flooring needs (and ask for Benny!)
Kelly Bembry Midura
Kelly Bembry Midura
16:38 21 Aug 19
I employed Custom Floors to put all new vinyl plank floors in a rental condo and to install carpeting in my own home. In both cases they did a great job. The experience was very good from my visit to the sales floor all the way through to installation. The price was reasonable as well. I will definitely go to Custom Floors again for any future flooring installation projects.
Kelly Bembry Midura
Kelly Bembry Midura
16:38 21 Aug 19
I employed Custom Floors to put all new vinyl plank floors in a rental condo and to install carpeting in my own home. In both cases they did a great job. The experience was very good from my visit to the sales floor all the way through to installation. The price was reasonable as well. I will definitely go to Custom Floors again for any future flooring installation projects.
J U
J U
17:31 10 Aug 19
Phenomenal company and people! Benny was knowledgeable, responsive, and provided exceptional customer service from beginning to end. A truly great company sets itself apart from the competition in how it handles challenges when jobs don't go as planned. - and Custom Floor did not disappoint! I could not have asked for a better company or experience. My installation job was very complex and I had problems with the quality of the wood flooring ordered. Benny engaged with the manufacturer and was my advocate throughout the claims process to ensure I received the additional boxes of flooring needed to replace the defective planks and ensure a beautiful floor in the end. I have high standards and have worked with many contractors over the years. Most don't deserve 5 stars but Benny and Custom Floors earned more than 5 stars in my book. They are responsible, professional, and give you peace of mind because they stand behind their work and the products they sell. This is priceless and rare in today's business market. I'll definitely be a return customer and highly recommend Benny and Custom Floor!
Sarah Perez
Sarah Perez
23:45 08 Aug 19
I have now used Custom Floor three times and couldn't be happier. The customer service is awesome, no sales pressure, and really high quality work. I will definitely use them again.
Denise Case
Denise Case
12:48 19 Jul 19
We went to many flooring stores & without a doubt, Custom Floor is the best. Peter, the owner, is very pleasant & professional, extremely knowledgeable, & very prompt with follow-up calls, etc. The entire staff is also excellent always doing their best to please the customer. I will always go to Custom Floor for any future needs I have.
Dave Lucht
Dave Lucht
13:31 02 Jul 19
CAN'T ASK FOR A BETTER COMPANY!. Peter and Ryan both were there for us when we needed them. The professional installation was completed quickly and precisely. The workers kept the house clean before, during and after they left. We had both carpet and plank flooring installed. Quarter round was installed by Caesar, caulked and sealed, could not see a seam anywhere. Great job guys. Will hire them for our next job.
A Jiwad
A Jiwad
19:54 30 Jun 19
I worked with Ryan and his team to do my stairs and other area hardwood. They did an excellent job and handled it very professionally. They're easy to talk to and on time. The estimate is reasonable. I would recommend them.
Jan Ulsch
Jan Ulsch
12:30 16 Jun 19
Custom Floor installed hardwood floors in the upstairs hallway stairs, , master and sitting room and carpet in three other bedrooms. Ryan was wonderful to work with. He found flooring that looks fabulous. We were concerned that it coordinated with our lower level and it works perfectly. Scheduled right on time. He followed up to make sure we were totally pleased with the finished product, and we were!
Jan Ulsch
Jan Ulsch
12:30 16 Jun 19
Custom Floor installed hardwood floors in the upstairs hallway stairs, , master and sitting room and carpet in three other bedrooms. Ryan was wonderful to work with. He found flooring that looks fabulous. We were concerned that it coordinated with our lower level and it works perfectly. Scheduled right on time. He followed up to make sure we were totally pleased with the finished product, and we were!
Pam Heishman
Pam Heishman
22:05 06 Jun 19
Ryan was very responsive and even arranged with us to see a floor of interest that he had recently installed at another customer's house. The install team was good and we are very happy with our new hardwood floors.
Michael Odom
Michael Odom
22:37 30 Apr 19
Absolutely satisfied with the floor, costumer service, and professionalism of the work and the workers. They sell high quality products and service at a very reasonable price. It was much cheaper to get my floor done than I thought it would have. If you're thinking about get your floor done, I highly recommend going through Custom Floor. You won't be disappointed.
Charity Feit
Charity Feit
01:30 01 Apr 19
We had them install wooden floors this January. We were trying to match wood floors already in the home we purchased in September. When Ryan came in he took one look at our present wooden floor, walked out to his car and back in with a sample of the SAME FLOORING. We now have the same lovely hardwood floors throughout the main level and upstairs (they even did a beautiful job on the stairs! The job was quoted an came in the exact time and exact cost we were quoted. The installers were polite and worked very efficiently! We couldn't be happier. I even am posting photos of the transition of the old wooden floors to new and the stairs!
Heather Peterson
Heather Peterson
17:47 24 Mar 19
Excellent service and quality work! I highly recommend for anyone looking for a fresh look. Ryan went above and beyond, with his customer service. He was very patient and took the time to explain differences in my options for both wood and carpet. My house looks completely different! Very good communication and very satisfied with the outcome.
Mary Goldberg
Mary Goldberg
20:36 17 Mar 19
Ryan and his crew did a fantastic job. They were very professional and knowledgeable. Ryan was aware of the trends and process and gave us his honest opinion which helped us with our decision. The refinish of our floors looks beautiful. I would highly recommend them and would use them again.
Britton Formisano
Britton Formisano
23:54 07 Jan 19
Custom Floor did a fantastic job installing luxury vinyl plank floors in our condo. Ryan and his team were easily the most friendly professional company we have ever worked with. Ryan listened to our needs and was extremely knowledgeable on all aspects of the different styles and flooring brands. He came to our home two days later for a quote and was then able to fit us in to install our flooring by the next week. From start to finish, Ryan and the flooring team at Custom Floors were patient, helpful and efficient. They even crafted a custom floor transition for us. We 100% love our floors and have been recommending Ryan and his team to friends and family ever since. They have great prices and great service, we will definitely use them again in the future.
Jeff Moore
Jeff Moore
19:57 26 Dec 18
We had the pleasure of working with Custom Floor Chantilly for the installation of our Kitchen/Breakfast Nook flooring. I met with Peter for the proposal. He was very informative, transparent and addressed my concerns about the products and installation process. The quoted price was very competitive and I felt very comfortable about their ability to properly perform the work. The installation crew were polite, considerate of our home, efficient and great craftsman, down to the smallest details. We are incredibly happy with our experience and appreciate all the work the company and crew did! We will refer all of our family and friends to Custom Floor!
D. Ubee
D. Ubee
15:27 21 Dec 18
Custom Floor; Chantilly: Best of best company for Floor needsEvery employee in the team is courteous, professional; reliable; very expert and skillful in flooring. I am glad I hired them. They did my job so perfectly that I am fully satisfied with the finished outlook. They did all in a reasonable time frame and pricing. It was a pleasure talking to them and working with them. If you hire them, I believe you won’t be disappointed in any respect.
Perry Perez
Perry Perez
16:59 10 Dec 18
This was the second time we've used Custom Floor and we're even happier than the first time. Our sales person, Benny, was polite, knowledgeable, and very flexible with us. The install was completed quickly and the end result (carpet and hardwood) looks fantastic! We would definitely recommend this company for your flooring needs.
Lisa Myers
Lisa Myers
17:35 27 Nov 18
Ryan and his crew did a great job! He came prepared with samples of the flooring that I expressed interest in on the phone and made a suggestion that was better than what I had chosen. He knows his stuff. He even loaned me the samples to think about for a couple of days. They did a great job and the price was the best of the three estimates I got.
ximena morey
ximena morey
01:05 15 Nov 18
This company is by far among the best. We had a laundry room that was in need to cover an old floor, likely asbestos tiles, which were not damaged but we wanted to be proactive and avoid having to actually remove them professionally if they became damaged. We did extensive research on best options for this situation. We then contacted several known, large and smaller companies for estimates. The proposed solutions were varied, generally unsatisfactory, some even thought to just leave the tiles as is. We contacted Custom Floor and never looked back. Ryan Lee was extremely knowledgeable, patiently explaining options, helped me pick the best floor for the area to be covered, and answered endless questions which calmed my concerns. The installer, Mr. Lee (not Ryan) arrived at the agreed time, worked non stop in a "tricky" area due to a fixed furnace, water heater; a dryer, washer, and refrigerator: and a sink. The end result was excellent, by far exceeding my expectations. In brief, the whole process was thoroughly professional, they delivered as promised and at a great price. It's now a pleasure to go to that laundry room! I will definitely go to Custom Floor for our future flooring needs.
Mike Berg
Mike Berg
19:39 02 Oct 18
We needed to update our carpet as to prepare our house for sale. We worked with Benny and he was great! The job was completed in a timely manner at a fair price. The crew showed up on-time, completed the work ahead of schedule and did an excellent job cleaning everything up. We were very pleased with everything and have already recommended them to a friend.
Samantha Brissette
Samantha Brissette
11:17 30 Sep 18
Had the pleasure of working with Peter and it was a easy process from start to finish. He was knowledgeable and gave me all my options during my in-home quote appointment and we had options picked out by that afternoon. I had both my main level hardwood floors refinished and my upstairs and stairs carpeted. Both crews were friendly and professional. They finished the job ahead of schedule and did amazing work!
pmbinc
pmbinc
15:52 24 Sep 18
I LOVE these folks. They really know their business and are incredibly accommodating. Their prices were also lower than any of their competitors. This is the kind of company that you want to broadcast to all your friends to use. There is no one better.
Gulnar Zaman
Gulnar Zaman
14:09 10 Sep 18
I just worked with Peter at Custom Floor for the second time, and I'm so glad I went back! He's been super-helpful in providing honest advice in helping me select my floors. He also has the best selection in floors that I've seen. Peter was also in touch at every stage of the project, so I felt very confident about the whole process. Custom Floor is highly recommended! They have a great selection. Peter at the store helped me pick out my floors. He knew my taste and knew exactly what I wanted. He is very knowledgeable about current trends and the type of floors. He even did a walk-through after the work was completed and sent contractors out again to work on minor things I pointed out.
Angie Chung
Angie Chung
15:27 06 Sep 18
Natalie and Benny were amazing from start to finish. Very helpful and informative when I first walked into the store and was reliable, responsive, and invested while the floors were being completed.The process of finding someone for the job was difficult for me since I’m a graduate student juggling school, work, and marriage but custom floors worked with me and my schedule. Also it doesn’t hurt that their quote was 3 grand less than the other 2 quotes I got and my floors are beautiful. Most definitely recommend using custom floor in Chantilly.
Brianna Dillon
Brianna Dillon
19:29 31 Aug 18
We are so glad that we chose Peter & his team for our floors. We were renovating an entire house, so we needed carpeting and hardwood. Peter was very knowledgable about flooring types and colors, and he helped us a lot with selection. His prices are unbeatable, his work was beautiful, and with the only problem we had (one of the bullnoses on the steps came unglued) he came back to fix it promptly and make sure it was done right. We highly recommend him to anyone who is looking for a beautiful flooring job at a fantastic price!
Anqi Li
Anqi Li
18:11 21 Aug 18
Excellent services, we did the hardwood floor with them and the result turned out really really good. Peter is a kind guy, very professional, he knows the business and helped us save a lot of time and money. The schedule was easy and builder team arrived on time and get the job done really quickly. We'll definitely endorse this place and the services.
Krystin Smith
Krystin Smith
19:28 14 Aug 18
Peter made the entire carpet buying experience a breeze. On our initial visit to their showroom he pointed us to exactly what we were looking for and was able to come out to our home shortly after to take the measurements. On install day the installers arrived promptly, worked quickly and efficiently, and cleaned up after themselves. We wouldn't hesitate to use Custom Floor again in the future.
Sivakumar Murugesan
Sivakumar Murugesan
15:04 04 Jul 18
Jeff Shin is excellent. I went to showroom with a quote from other vendors.He checked it and followed me to my house to get measurements right away. He gave me a better estimate that what i have. Jeff fixed a date for installation and duration of 2 days.He kept me well informed about the arrival of the hardwood floors from warehouse. On the day of installation,5 professional guys came to my house and finished all 1300 sq ft hard wood flooring on same day. Very happy with all how it all went.Thanks guys
Louise Santanna
Louise Santanna
19:17 30 Jun 18
Awesome experience with Custom Floors. Peter was excellent in customer service, attention to detail and willing to go the extra mile. My floors are beautiful. They also customized the hardwood on my steps. Jeff was a great project manager too!!
James Flanders
James Flanders
15:32 08 Jun 18
Thanks to Ryan’s honest and expert advice we were able to make an informed decision regarding the flooring options that would work best for our situation. Plan on exclusively using this company for our flooring needs for years to come. If there were 20 stars to give we would give them 20. Highly Recommended! James & Lisa
Conn Dickson
Conn Dickson
14:23 27 May 18
We met with seven different carpet contractors and these guys were by FAR the best. These guys installed carpet in our townhouse. Benny did a GREAT job taking care of us.This is what we got:1) They we're professional and communicated with us through the process2) Benny showed up on time for their appointment to provide a quote. He gave us a fair quote and explained how he calculated it immediately. (Carpet requires ~30% more material than the square footage you need to cover) 3) Benny got us scheduled immediately.4) The day of the job, Benny and his guys showed up on time and worked till the job was done (~10 hours).5) their work is stellar. The screwed down many loose subfloors, and would fit doors if needed. There is no evidence of seams. A+++6) They cleaned up after themselvesWe can't recommend them enough. Go with them!
David Perry
David Perry
21:59 18 Mar 18
The Custom Floor team worked with me on my entire kitchen repair after severe water damage destroyed the floors and cabinets. Multiple teams were brought in for cabinetry, granite, and flooring. The entire process went seamlessly and the outcome was fantastic. They had no issues being flexible with my schedule either. I am certainly going to reach out to them again for any future flooring needs and strongly suggest anyone else do the same.Dave, South Riding, VA
Kangning Li
Kangning Li
04:11 09 Mar 18
I wish I could give them 10 stars!Custom floor installed hardwood floor for my basement, stairs and bedrooms last September. They did an excellent work from the beginning to the end. When Peter came to the house for measurement, he showed me the measurement of every room and was 100% transparent during the whole procedure. I stopped by the shop to select color and materials on that weekend, and Peter gave me the estimate on total cost. I went back to sign the contract two days later, but at the moment I received his quote, I know this is the one I would hire and I couldn't get any better deals.The rest of the process went very smoothly. They came in to drop off the material on Saturday morning and started the installation 2 days later. Everyday they cleaned trash, locked windows and doors. I'm very satisfied with their service.If you need someone to install your floor, Custom floor is definitely the shop you can trust.
Ethan Kang
Ethan Kang
13:30 17 Feb 18
I had new carpet put in my house. Custom Floor was the friendliest and they have the best prices. They are a big store and they sell lots of hardwood and carpet and I think that's why they're able to pass on the savings to the customers, but they don't charge big store (Home Depot, Lowes) prices. Never ever get carpet or hardwood from Home Depot or Lowes. I worked with Ryan and Ben. But everyone there is good.
Joel Dever
Joel Dever
00:57 17 Feb 18
We had Custom Floor install hardwood floors throughout two floors of our home and were very pleased with the result. The crew completed the whole job in a single day, which included a full staircase. Their attention to detail was impressive.We made several trips to the showroom in Chantilly and felt like we had our questions answered and were treated well. We felt like we ended up getting a good price on the floors and the install. It was a pleasure to work with Peter in particular. He came by and did the measurements and gave us the quote.The floors have been in now for almost a year and we are still pleased. They've held up with the change of the seasons. We would definitely recommend Custom Floor to anyone in the market.
Hetal Doshi
Hetal Doshi
21:15 25 Jan 18
Great experience with Custom Floors of Chantilly. Great selection and awesome customer service.As far as we are concerned there is no other place I will go for floors or carpeting. We purchased hardwood from Peter at Custom Floor after shopping around at Home Depot, Lowes, Costco, and a few lumber places. When we arrived, we were immediately greeted by a friendly, knowledgeable person (Peter). He noted what we were looking for and showed us several options, taking the time to explain the differences between each one. We were pleasantly surprised to see that the pricing was incredibly comparable to the pricing found at the other places.Once we selected the wood (after multiple visits) we wanted, Peter worked with us and our schedules. When we told Peter we had a tight deadline for installation, he was quick to jump on the phone and check inventory. He was also very aware that this was a big purchase for us and wanted to ensure we made the right choice. He gave us a few sample pieces and told us how to place so we get a better idea of how it will look once installed. Everything went perfectly well on installation days. The installers came early and waited till the scheduled time and knocked exactly at the appointment time and were super friendly and did a fantastic job, just as they assured us they would. Removing the old carpet is a messy job but they cleaned up after themselves and worked quickly. If I EVER need a new floor Custom Floor is the only place I will be calling.
Matt Morton
Matt Morton
02:50 28 Dec 17
As repeat customers in Burke, we hired Custom Floor to replace the master bathroom floor, install flooring in the hall guest bath and replace carpeting in three bedrooms, including closets. After the initial installation we had a few issues. Peter was committed to ensuring our concerns were addressed and that we were satisfied with the projects. In the master bath, the first crew did not properly remove the grout and debris from the pre-existing stone tiles before installing the new luxury vinyl tiles. A second team had to come out to resolve the issue and reinstall the new luxury vinyl tile. Following the carpet installation we discovered an issue with the tack strips at the room transitions (from carpet to hardwood) and with a couple of areas where the carpet was not stretched sufficiently. The tacks were protruding through the carpet and presented a safety hazard. Peter recommended a couple of solutions and arranged to come out to install transition molding and to remove the tack strips (at the room transitions). The carpet installers also returned to properly stretch the carpet where required. With the issues resolved we are happy with the end results.
Earl McDonald
Earl McDonald
14:54 22 Dec 17
Ryan and the team were excellent. I can't say enough good things. Ryan gave an honest opinion on my project, where I could save, and was able to answer all of my questions on Luxury Vinyl and variations. Once I was ready to move forward, they were able to work quickly and finished the job in 3 days for my entire house. I didn't have to move anything around and the installers were courteous and professional. I couldn't be more satisfied with my decision to work with them and when I move into a larger space, I will certainly call them for my next project!
Next Reviews

Custom Floor
5.0
Based on 11 Reviews
Penny O.
Penny O.
2017-11-27 14:23:59
Exceptional! A+++. We needed installation of new hardwood flooring for our kitchen, dining room, and living room. These guys were amazing. The entire...
Kenny L.
Kenny L.
2017-09-20 10:28:56
I wish I could give them 10 stars!Custom floor just installed hardwood floor for my basement, stairs and bedrooms. They did an excellent work from the...
Belle D.
Belle D.
2017-06-16 07:14:48
I just had my carpets installed! Everything went smoothly, the types of carpet I chose was perfect, saw the finished product, I almost cried. Hah!Price...