00:57 17 Feb 18
We had Custom Floor install hardwood floors throughout two floors of our home and were very pleased with the result. The crew completed the whole job in a single day, which included a full staircase. Their attention to detail was impressive.We made several trips to the showroom in Chantilly and felt like we had our questions answered and were treated well. We felt like we ended up getting a good price on the floors and the install. It was a pleasure to work with Peter in particular. He came by and did the measurements and gave us the quote.The floors have been in now for almost a year and we are still pleased. They've held up with the change of the seasons. We would definitely recommend Custom Floor to anyone in the market.
21:15 25 Jan 18
Great experience with Custom Floors of Chantilly. Great selection and awesome customer service.As far as we are concerned there is no other place I will go for floors or carpeting. We purchased hardwood from Peter at Custom Floor after shopping around at Home Depot, Lowes, Costco, and a few lumber places. When we arrived, we were immediately greeted by a friendly, knowledgeable person (Peter). He noted what we were looking for and showed us several options, taking the time to explain the differences between each one. We were pleasantly surprised to see that the pricing was incredibly comparable to the pricing found at the other places.Once we selected the wood (after multiple visits) we wanted, Peter worked with us and our schedules. When we told Peter we had a tight deadline for installation, he was quick to jump on the phone and check inventory. He was also very aware that this was a big purchase for us and wanted to ensure we made the right choice. He gave us a few sample pieces and told us how to place so we get a better idea of how it will look once installed. Everything went perfectly well on installation days. The installers came early and waited till the scheduled time and knocked exactly at the appointment time and were super friendly and did a fantastic job, just as they assured us they would. Removing the old carpet is a messy job but they cleaned up after themselves and worked quickly. If I EVER need a new floor Custom Floor is the only place I will be calling.
14:54 22 Dec 17
Ryan and the team were excellent. I can't say enough good things. Ryan gave an honest opinion on my project, where I could save, and was able to answer all of my questions on Luxury Vinyl and variations. Once I was ready to move forward, they were able to work quickly and finished the job in 3 days for my entire house. I didn't have to move anything around and the installers were courteous and professional. I couldn't be more satisfied with my decision to work with them and when I move into a larger space, I will certainly call them for my next project!
13:30 17 Feb 18
I had new carpet put in my house. Custom Floor was the friendliest and they have the best prices. They are a big store and they sell lots of hardwood and carpet and I think that's why they're able to pass on the savings to the customers, but they don't charge big store (Home Depot, Lowes) prices. Never ever get carpet or hardwood from Home Depot or Lowes. I worked with Ryan and Ben. But everyone there is good.
04:11 09 Mar 18
I wish I could give them 10 stars!Custom floor installed hardwood floor for my basement, stairs and bedrooms last September. They did an excellent work from the beginning to the end. When Peter came to the house for measurement, he showed me the measurement of every room and was 100% transparent during the whole procedure. I stopped by the shop to select color and materials on that weekend, and Peter gave me the estimate on total cost. I went back to sign the contract two days later, but at the moment I received his quote, I know this is the one I would hire and I couldn't get any better deals.The rest of the process went very smoothly. They came in to drop off the material on Saturday morning and started the installation 2 days later. Everyday they cleaned trash, locked windows and doors. I'm very satisfied with their service.If you need someone to install your floor, Custom floor is definitely the shop you can trust.
21:59 18 Mar 18
The Custom Floor team worked with me on my entire kitchen repair after severe water damage destroyed the floors and cabinets. Multiple teams were brought in for cabinetry, granite, and flooring. The entire process went seamlessly and the outcome was fantastic. They had no issues being flexible with my schedule either. I am certainly going to reach out to them again for any future flooring needs and strongly suggest anyone else do the same.Dave, South Riding, VA
14:23 27 May 18
We met with seven different carpet contractors and these guys were by FAR the best. These guys installed carpet in our townhouse. Benny did a GREAT job taking care of us.This is what we got:1) They we're professional and communicated with us through the process2) Benny showed up on time for their appointment to provide a quote. He gave us a fair quote and explained how he calculated it immediately. (Carpet requires ~30% more material than the square footage you need to cover) 3) Benny got us scheduled immediately.4) The day of the job, Benny and his guys showed up on time and worked till the job was done (~10 hours).5) their work is stellar. The screwed down many loose subfloors, and would fit doors if needed. There is no evidence of seams. A+++6) They cleaned up after themselvesWe can't recommend them enough. Go with them!
15:32 08 Jun 18
Thanks to Ryan’s honest and expert advice we were able to make an informed decision regarding the flooring options that would work best for our situation. Plan on exclusively using this company for our flooring needs for years to come. If there were 20 stars to give we would give them 20. Highly Recommended! James & Lisa
15:04 04 Jul 18
Jeff Shin is excellent. I went to showroom with a quote from other vendors.He checked it and followed me to my house to get measurements right away. He gave me a better estimate that what i have. Jeff fixed a date for installation and duration of 2 days.He kept me well informed about the arrival of the hardwood floors from warehouse. On the day of installation,5 professional guys came to my house and finished all 1300 sq ft hard wood flooring on same day. Very happy with all how it all went.Thanks guys
19:17 30 Jun 18
Awesome experience with Custom Floors. Peter was excellent in customer service, attention to detail and willing to go the extra mile. My floors are beautiful. They also customized the hardwood on my steps. Jeff was a great project manager too!!
19:28 14 Aug 18
Peter made the entire carpet buying experience a breeze. On our initial visit to their showroom he pointed us to exactly what we were looking for and was able to come out to our home shortly after to take the measurements. On install day the installers arrived promptly, worked quickly and efficiently, and cleaned up after themselves. We wouldn't hesitate to use Custom Floor again in the future.
18:11 21 Aug 18
Excellent services, we did the hardwood floor with them and the result turned out really really good. Peter is a kind guy, very professional, he knows the business and helped us save a lot of time and money. The schedule was easy and builder team arrived on time and get the job done really quickly. We'll definitely endorse this place and the services.
19:29 31 Aug 18
We are so glad that we chose Peter & his team for our floors. We were renovating an entire house, so we needed carpeting and hardwood. Peter was very knowledgable about flooring types and colors, and he helped us a lot with selection. His prices are unbeatable, his work was beautiful, and with the only problem we had (one of the bullnoses on the steps came unglued) he came back to fix it promptly and make sure it was done right. We highly recommend him to anyone who is looking for a beautiful flooring job at a fantastic price!
15:27 06 Sep 18
Natalie and Benny were amazing from start to finish. Very helpful and informative when I first walked into the store and was reliable, responsive, and invested while the floors were being completed.The process of finding someone for the job was difficult for me since I’m a graduate student juggling school, work, and marriage but custom floors worked with me and my schedule. Also it doesn’t hurt that their quote was 3 grand less than the other 2 quotes I got and my floors are beautiful. Most definitely recommend using custom floor in Chantilly.
14:09 10 Sep 18
I just worked with Peter at Custom Floor for the second time, and I'm so glad I went back! He's been super-helpful in providing honest advice in helping me select my floors. He also has the best selection in floors that I've seen. Peter was also in touch at every stage of the project, so I felt very confident about the whole process. Custom Floor is highly recommended! They have a great selection. Peter at the store helped me pick out my floors. He knew my taste and knew exactly what I wanted. He is very knowledgeable about current trends and the type of floors. He even did a walk-through after the work was completed and sent contractors out again to work on minor things I pointed out.
15:52 24 Sep 18
I LOVE these folks. They really know their business and are incredibly accommodating. Their prices were also lower than any of their competitors. This is the kind of company that you want to broadcast to all your friends to use. There is no one better.
11:17 30 Sep 18
Had the pleasure of working with Peter and it was a easy process from start to finish. He was knowledgeable and gave me all my options during my in-home quote appointment and we had options picked out by that afternoon. I had both my main level hardwood floors refinished and my upstairs and stairs carpeted. Both crews were friendly and professional. They finished the job ahead of schedule and did amazing work!
19:39 02 Oct 18
We needed to update our carpet as to prepare our house for sale. We worked with Benny and he was great! The job was completed in a timely manner at a fair price. The crew showed up on-time, completed the work ahead of schedule and did an excellent job cleaning everything up. We were very pleased with everything and have already recommended them to a friend.
01:05 15 Nov 18
This company is by far among the best. We had a laundry room that was in need to cover an old floor, likely asbestos tiles, which were not damaged but we wanted to be proactive and avoid having to actually remove them professionally if they became damaged. We did extensive research on best options for this situation. We then contacted several known, large and smaller companies for estimates. The proposed solutions were varied, generally unsatisfactory, some even thought to just leave the tiles as is. We contacted Custom Floor and never looked back. Ryan Lee was extremely knowledgeable, patiently explaining options, helped me pick the best floor for the area to be covered, and answered endless questions which calmed my concerns. The installer, Mr. Lee (not Ryan) arrived at the agreed time, worked non stop in a "tricky" area due to a fixed furnace, water heater; a dryer, washer, and refrigerator: and a sink. The end result was excellent, by far exceeding my expectations. In brief, the whole process was thoroughly professional, they delivered as promised and at a great price. It's now a pleasure to go to that laundry room! I will definitely go to Custom Floor for our future flooring needs.
17:35 27 Nov 18
Ryan and his crew did a great job! He came prepared with samples of the flooring that I expressed interest in on the phone and made a suggestion that was better than what I had chosen. He knows his stuff. He even loaned me the samples to think about for a couple of days. They did a great job and the price was the best of the three estimates I got.
16:59 10 Dec 18
This was the second time we've used Custom Floor and we're even happier than the first time. Our sales person, Benny, was polite, knowledgeable, and very flexible with us. The install was completed quickly and the end result (carpet and hardwood) looks fantastic! We would definitely recommend this company for your flooring needs.
15:27 21 Dec 18
Custom Floor; Chantilly: Best of best company for Floor needsEvery employee in the team is courteous, professional; reliable; very expert and skillful in flooring. I am glad I hired them. They did my job so perfectly that I am fully satisfied with the finished outlook. They did all in a reasonable time frame and pricing. It was a pleasure talking to them and working with them. If you hire them, I believe you won’t be disappointed in any respect.
19:57 26 Dec 18
We had the pleasure of working with Custom Floor Chantilly for the installation of our Kitchen/Breakfast Nook flooring. I met with Peter for the proposal. He was very informative, transparent and addressed my concerns about the products and installation process. The quoted price was very competitive and I felt very comfortable about their ability to properly perform the work. The installation crew were polite, considerate of our home, efficient and great craftsman, down to the smallest details. We are incredibly happy with our experience and appreciate all the work the company and crew did! We will refer all of our family and friends to Custom Floor!
23:54 07 Jan 19
Custom Floor did a fantastic job installing luxury vinyl plank floors in our condo. Ryan and his team were easily the most friendly professional company we have ever worked with. Ryan listened to our needs and was extremely knowledgeable on all aspects of the different styles and flooring brands. He came to our home two days later for a quote and was then able to fit us in to install our flooring by the next week. From start to finish, Ryan and the flooring team at Custom Floors were patient, helpful and efficient. They even crafted a custom floor transition for us. We 100% love our floors and have been recommending Ryan and his team to friends and family ever since. They have great prices and great service, we will definitely use them again in the future.
20:36 17 Mar 19
Ryan and his crew did a fantastic job. They were very professional and knowledgeable. Ryan was aware of the trends and process and gave us his honest opinion which helped us with our decision. The refinish of our floors looks beautiful. I would highly recommend them and would use them again.
17:47 24 Mar 19
Excellent service and quality work! I highly recommend for anyone looking for a fresh look. Ryan went above and beyond, with his customer service. He was very patient and took the time to explain differences in my options for both wood and carpet. My house looks completely different! Very good communication and very satisfied with the outcome.
01:30 01 Apr 19
We had them install wooden floors this January. We were trying to match wood floors already in the home we purchased in September. When Ryan came in he took one look at our present wooden floor, walked out to his car and back in with a sample of the SAME FLOORING. We now have the same lovely hardwood floors throughout the main level and upstairs (they even did a beautiful job on the stairs! The job was quoted an came in the exact time and exact cost we were quoted. The installers were polite and worked very efficiently! We couldn't be happier. I even am posting photos of the transition of the old wooden floors to new and the stairs!
22:37 30 Apr 19
Absolutely satisfied with the floor, costumer service, and professionalism of the work and the workers. They sell high quality products and service at a very reasonable price. It was much cheaper to get my floor done than I thought it would have. If you're thinking about get your floor done, I highly recommend going through Custom Floor. You won't be disappointed.
02:50 28 Dec 17
As repeat customers in Burke, we hired Custom Floor to replace the master bathroom floor, install flooring in the hall guest bath and replace carpeting in three bedrooms, including closets. After the initial installation we had a few issues. Peter was committed to ensuring our concerns were addressed and that we were satisfied with the projects. In the master bath, the first crew did not properly remove the grout and debris from the pre-existing stone tiles before installing the new luxury vinyl tiles. A second team had to come out to resolve the issue and reinstall the new luxury vinyl tile. Following the carpet installation we discovered an issue with the tack strips at the room transitions (from carpet to hardwood) and with a couple of areas where the carpet was not stretched sufficiently. The tacks were protruding through the carpet and presented a safety hazard. Peter recommended a couple of solutions and arranged to come out to install transition molding and to remove the tack strips (at the room transitions). The carpet installers also returned to properly stretch the carpet where required. With the issues resolved we are happy with the end results.
Based on 11 Reviews
Exceptional! A+++. We needed installation of new hardwood flooring for our kitchen, dining room, and living room. These guys were amazing. The entire...
I wish I could give them 10 stars!Custom floor just installed hardwood floor for my basement, stairs and bedrooms. They did an excellent work from the...
I just had my carpets installed! Everything went smoothly, the types of carpet I chose was perfect, saw the finished product, I almost cried. Hah!Price...